Privacy

Privacy Policy

MetroCallAI helps local businesses answer calls, collect caller details, and send request information to the business. This policy explains the general types of information that may be collected through call intake workflows.

Information Collected

Depending on the configured call flow, MetroCallAI may collect caller name, phone number, request details, location, urgency, appointment preferences, and other information the caller chooses to provide.

How Information Is Used

Information may be used to summarize the caller request, notify the business, support follow-up, improve call scripts, and operate the service.

Call Recordings and Transcripts

Some configurations may use call recordings, transcripts, or summaries to support intake and lead notification. Businesses are responsible for using the service in compliance with applicable laws and disclosure requirements.

Third-Party Services

MetroCallAI workflows may use phone, messaging, email, CRM, automation, hosting, analytics, or AI service providers to operate the service.

No Emergency Service

MetroCallAI is not an emergency dispatch service. Callers with emergencies should contact the appropriate emergency number or local authority.

Contact

For privacy questions, use the current contact method provided by MetroCallAI or call the demo number at 951-620-5995.